Privacy Policy

The controller responsible for data processing is VillaManage AG, Gerlisbergstrasse 13, 8302 Kloten, Switzerland.

For any privacy-related questions you can reach our data protection contact at support@villamanage.com.

We process contact details, account identifiers, billing information, and usage metadata required to provide the platform.

Support requests and feedback may contain additional context that you voluntarily share with us.

Technical logs such as IP address, browser type, and timestamps are collected to secure our services and diagnose incidents.

We use personal data to operate the platform, fulfil contractual obligations, and provide customer support.

Aggregated metrics help us improve product performance, reliability, and user experience.

We may send product updates or onboarding communications where permitted by law and your preferences.

Data processing is based on the performance of our contract with you or your organisation and on our legitimate interests in delivering a secure, reliable service.

Where we rely on consent, you may withdraw it at any time with future effect.

We store personal data only for as long as necessary to meet contractual or legal obligations.

Backups and system logs are retained for defined periods to ensure traceability and to comply with statutory requirements.

We work with carefully selected processors for hosting, analytics, communication, and payment processing.

Each processor is bound by contractual data protection obligations and may only process data according to our instructions.

You have the right to request access to, correction of, or deletion of your personal data within the limits of applicable law.

You may object to processing or request restriction where we rely on legitimate interests.

If you believe your rights have been violated, you may lodge a complaint with a supervisory authority.

VillaManage implements administrative, technical, and organisational measures such as encryption, access controls, and regular audits.

We continuously review these measures to protect data against unauthorised access, alteration, or loss.

Where data is transferred outside Switzerland or the EU/EEA, we apply appropriate safeguards such as standard contractual clauses.

For privacy enquiries or to exercise your rights, contact us at support@villamanage.com.